17 May 2013

All the Rage 憤怒鳥

I was standing in line at Citibank to deposit a check. It was lunch time in Central and the branch was bursting at the seams. The customer in front of me, a middle-aged gentleman in a tailored suit, asked to take out five thousand Euros in cash. Behind the counter was a teller who couldn’t have been more than six months out of university. Her name was proudly embossed on her lapel pin: Trainee.

“I’m sorry, Mr. Cheung,” said Trainee to the gentleman, before explaining that she didn’t have enough Euros and that a day’s notice was normally required for withdrawals over a certain amount. Bank policy. She asked him to either collect the cash the next day or try the main branch.

There is a bit of green monster in all of us

What followed, however, was an unstoppable tirade from the not-so-gentle-man over a situation he called an “outrage” and a “waste of everyone’s time,” all delivered with the usual hysterics: clenched jaw, flapping arms and a face as red as a ripe tomato. This Bruce Banner had..


Read the rest of this article in No City for Slow Men, published by Blacksmith Books, available at major bookstores in in Hong Kong and at Blacksmith Books.